Eligible items may be returned for Store Credit only. Returns must be returned within 15 days of the ship date received(Online orders) and 7 days in store purchase.CocoMerci will not accept any returns after 15 days.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all CocoMerci and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.
Shipping fees are non-refundable. If you refuse any shipments from cocomerci.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. We do ship to PO Boxes via USPS. Expedited shipping is not available to a PO Box.
If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. cocomerci does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered.
Just a reminder that you will receive your order 2-3 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, and doesn't include weekends or holidays. When your order has been shipped, you will receive am email with tracking information.
We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout.
*If your order is multiple items and one of them is out of stock, we will go ahead and ship the rest of your order issuing store credit for the item(s) not in stock.*
We offer 2-day shipping on all orders with a flat rate of $6.00. Majority of all orders arrive between 1-2 days, but in very rare instances, please allow up to 3 days. We offer overnight shipping via FedEx for $15.00. The orders must be placed by 1 pm PST to be processed same day.
*FREE SHIPPING OVER $75*
We offer FREE Standard Shipping on orders over $75 (after discount) to all 50 states and the District of Columbia.
METHOD,COST, and TIME
Next Business Day$151 Business Day
$6 2-3 Business Days
Over $75.00 FREE2-3 Business Days
Canada Over $75.00
5-7 Business Days
5-7 Business Days
International$105-10 Business Days
*Please allow up to 24 hours (with the exception of weekends and holidays) to process and ship your order.
The rates may vary for international orders depending on where you live, certain countries add tariffs after the package has been accepted there. We are not responsible for these additional costs. The shipping rate will be displayed during checkout, before you submit payment.